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AI & Automation in ServiceNow
Published: October 2025
Artificial Intelligence is no longer a buzzword — it’s a practical way for SMBs to reduce IT costs and improve response times. ServiceNow has built-in AI and automation features that can transform daily operations.
Key Benefits
Intelligent ticket routing – AI categorises and assigns tickets automatically.
Predictive analytics – anticipate IT issues before they impact customers.
Automated workflows – free up staff from repetitive tasks.
Virtual agents – 24/7 support without extra headcount.
By leveraging these capabilities, SMBs can achieve enterprise-level IT maturity without enterprise-level budgets.