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How to Learn ServiceNow from Scratch
Published: September 2025
ServiceNow has become the backbone of IT Service Management for organisations of all sizes. But for SMBs just starting out, the platform can feel overwhelming. Here’s a simple roadmap:
Step 1: Learn the core modules – incidents, requests, and changes.
Step 2: Explore the Service Catalog and knowledge base.
Step 3: Practice with workflows and automations.
Step 4: Experiment with integrations – HR, CRM, and email systems.
Step 5: Build confidence by customising dashboards and reports.
SMBs don’t need the full complexity of enterprise implementations. Start small, focus on your most critical workflows, and scale over time.