Case Study: Retail Chain – Process Automation

Published: October 2025

A UK retail chain was struggling with manual workflows and reporting inefficiencies across stores. HyperStorm automated core operations using ServiceNow integrations and workflow orchestration.

Challenge

Store and back-office teams spent excessive time on repetitive tasks and manual reports, creating delays and inconsistent data.

Solution

• Deployed ServiceNow automation modules integrated with POS systems
• Implemented data dashboards for real-time operational visibility
• Trained staff for process ownership and optimisation

Outcome

Automated processes reduced manual effort by 45% and improved reporting accuracy, freeing teams to focus on customer experience and expansion.

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